Service excellence includes accessibility!
To offer high quality services and to ensure that persons with disabilities are provided those services in a manner consistent with the four principles of dignity, equal opportunity, independence and integration, we would like to offer some tips to help you improve service accessibility.
The following links offer more information on how to welcome persons with disabilities
- How to welcome people with disabilities:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people.aspx - How to welcome people with vision disabilities:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people_vision.aspx - How to welcome people who are Deaf or hard of hearing:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people_deaf.aspx - How to welcome people who are deaf-blind:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people_deafblind.aspx - How to welcome people with physical disabilities:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people_physical.aspx - How to welcome people with speech or language impairments:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people_speech.aspx - How to welcome people with mental health disabilities:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people_mental_health.aspx - How to welcome people with intellectual or developmental disabilities:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people_intellectual.aspx - How to welcome people with learning disabilities:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people_learning.aspx - How to talk to people with disabilities on the phone:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/welcoming_people_phone.aspx - Making information accessible:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/making_information_accessible.aspx - Making your workplace accessible:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/making_workplace_accessible.aspx - Planning an accessible meeting:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/making_workplace_accessible.aspx - Understanding the universal symbols of accessibility:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/symbols_accessibility.aspx - Talk about disabilities: Choose the right word:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/right_word.aspx